May 21, 2008
Is Your Brochure Killing Your Sales?
When you go to trade shows you probably pick up brochures.
What do you do with them?
In the majority of cases I’m willing to bet you either leave them
to fester in the lovingly designed show carrier bag or you scan
some of them and then throw them away.
Do you read any of the brochures you get through the post or left
by sales people?
If you don’t read brochures why do you think your prospects will?
If your brochure is all about you and very little about your
customer it wont get read. If it’s not read it can’t sell
anything. That means you’ve just lost another prospect because
your brochure didn’t do its job right.
What A Brochure Isn’t
Designing a brochure is not simply the managing director,
marketing director or Mr Average Copywriter simply dumping
everything they can think of about your company and its products
into a four page 4 colour brochure.
Explaining how your business has grown from strength to strength
over the last 5 years, or how the new widget is now also
available in puce and lemon is boring.
In fact most brochures are deeply boring. Maybe not to you as the
business owner - but to the most important people you know.
Your customers and prospects.
Neither are brochures an art gallery for your in-house or
external graphic design team to show off their brilliance with
well produced photos, line art and consistent house style.
After all winning awards for your brochure is not as important as winning sales. Is it?
Have you found salespeople who are unwilling to give customers
your brochures? That’s because good sale staff instinctively know
whether your brochure helps or hinders sales.
So What Is A Brochure?
It’s purely and simply just another sales tool. It’s part of your
marketing tool set. Please treat it that way.
Use Sizzling Copy To Hit People Between The Eyes.
Don’t take up the space on the front, or back, covers with your
logo, managing directors head shot or a stock photo of a forklift
truck or someone attractive sat gazing transfixed at a computer
screen.
Smash Through Buyer Inertia With A Captivating Headline
Instead use a great headline to encourage people to open and
investigate what you’ve got to say.
You could use any of the following headlines:
If you’re in the car hire business you could say “7 Reasons Why
Car Hire Is Costing You Too Much”. Then explain why in your copy
inside and further explain how you can make sure the prospect
avoids those costs.
Perhaps you’re in IT or software services? Your headline could be
“How To Sell More to Your Old Customers”. Then you explain how
implementing a customer relationship management system gives the
ability to follow-up properly.
But whatever company you’re in tell your customer something you
know they want to know.
Write Copy That Tells And Sells
When you’re writing the copy inside your brochure make it
interesting, arresting and intriguing.
Give your prospects some interesting facts they don’t know.
Stir in some great customer testimonials. If you don’t have
testimonials start talking to your customer to get some.
You’re writing the copy to sell your product or service. So the
writing is vitally important. Next you need to make sure that
you’ve got necessary line art, photos or other graphics at
appropriate points in the brochure. Whatever you do remember
graphics are there purely to support the copy.
Any graphics you’ve got make sure that you have a caption so that
people don’t get distracted and keep wondering what it’s about.
Make sure that your brochure has all the ways your customer can
get hold of you and order. That includes having an order or
enquiry form they can fax to you.
Finally, one of the most important elements in the brochure: The
Offer and action.
You need to offer your customer something for doing business with
you.
You could offer any of:
- free bonus reports
- audio CDs
- DVDs
- Different payment options
- Strong guarantees
- Bundled with other products or services
Whatever you do make sure you’ve a call to action with a deadline
for your offer. Your brochure needs to make clear the next step
for your customer.
How Do You use Your Brochure?
Don’t leave it lying around like yesterdays newspaper. You’ve
paid good money to produce it. Treat your brochures with respect
and give them or send them to people you want to do business
with.
At trade shows a good approach is to suggest that you’ll send a
brochure to your prospect. That way you can keep following them
up with further offers.
Jay Abraham is the world’s highest paid marketing guru at $5,000
per hour. He notes that sending a brochure to a prospect without
a well-written and interesting covering letter reduces response.
Stapling an envelope with an interesting headline, such as “5
Ways To Slash The Cash That Drains From Your Web Site” gets
people interested.
They’re going to read that letter.
The letter needs to spell out what the major benefits are and
where they are in your brochure.
Proof of effectiveness of adding a letter is given by Troy White,
writing in Duct tape Marketing, he says:
“…Info USA who sells direct mail database lists started testing
this (sales letter,Ed) with their catalogs and saw an immediate
300% improvement in orders. All with a simple letter attached to
it!”
Similarly use direct mail and send them out to the companies
you’d love to do business with. Make sure you’ve a personalised
selling letter with every brochure you put out there.
Write and design your brochure as if you were standing in your
customers and prospects shoes.
Do it right and you’ll deliver a brochure that gets read from
cover to cover and prospects find informative and buy from.
Remember if you’re not willing to invest up front in producing a
brochure that sells you can’t expect anyone to take action from
it and you’ve completely wasted the money to produce it.

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